Currently reading: More character, more speed: Citroen taps heritage to battle new rivals

"Not every customer is looking for more technology," says CEO, putting distinctive design at heart of growth plan

Citroën will lean on its heritage and introduce more charismatic cars in a bid to fend off Chinese rivals - but will also take learnings from those newcomers in how to develop cars more quickly and efficiently.

The French brand's SUV-centric line-up and value positioning means it's among the most obviously exposed European 'legacy' marques to the rise of similarly positioned Chinese brands like Omoda, Jaecoo, Geely and Changan in its home region. 

But CEO Xavier Chardon believes the brand's distinct attributes and rigid focus on customer demands stand it in good stead to maintain – and even grow – its market share.

Speaking to British journalists after Citroën released its sales performance for the first three months of 2026 (during which sales were up 10% globally, at 190,000, and 118% in the UK), Chardon acknowledged the rapid growth of certain Chinese brands in Europe but said he didn't expect it to impact Citroën's growth plans.

"We see the Chinese expanding in Europe. In the first quarter in the UK, you had very amazing breakthrough for Omoda and other brands," he said, referencing the huge sales volumes achieved by the Chery-owned marque and its Jaecoo sibling, "but it's not stopping us in gaining market share. We are expanding despite the Chinese."

Chardon pointed to the fact that Citroën sales are up 12% in Europe so far in 2026 as testament to the appeal of a core model line-up that has been totally refreshed over the last year - and said the French brand plans to "expand" on this "positive momentum" with further growth going into next year, despite the increasing market share of newcomers in its core segments.

"We had to face the Japanese expansion in Europe, then the South Koreans, and now we see that Chinese are coming," he said. "Of course, they are coming with very strong models, especially on plug-in hybrid and electric models, so for us it's just pushing us to be more active, to get out of our comfort zone and and offer products that are in line with customers' expectation."

Chardon said that Citroën will lean more strongly on its 107-year history of selling cars in Europe in a bid to firm up its standing in the market, ushering in a distinctive new design language and ensuring its cars are packaged and engineered to closely suit local customer demands.

"I think we are going for a different path compared to the to the Chinese: we have a heritage and we want to use it, and the second point is that we want to be 'clever and caring' - and I do not believe that each and every customer is looking for more and more technology. So that's why, in the current Citroëns and in the future models, you won't see multiple screens everywhere.

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"We are also not so interested in getting the best acceleration from 0-100kph. This is not our territory, and if customers are aiming for those elements, they won't buy Citroëns. 

"We are not here to please everybody, but we want to simplify the connection we have with customers. We offer room, comfort and peace of mind."

Chardon added that this customer-centric approach will also manifest in more distinctive interior designs that aim to differentiate Citroën cabins from those of their rivals - particularly Chinese cars, which tend to feature a minimalistic dashboard centred around a large touchscreen and be light on physical controls. 

"I've been quite often to China in the last few months," he said. "If you sit in the car and close your eyes or take out the logos, all the dashboards look the same. And we strongly believe that we can have different offers."

Chardon pointed to the radical ELO concept as a statement of intent for how Citroën plans to inject more individuality into its cabins and said the cockpit of the current C3 is a showcase of the brand's manifesto to make all information "simple and accessible".

However, even if Chardon is confident that Citroën's distinct design attributes and customer awareness can help it fend off new rivals, he believes there are important lessons to be learned from car makers - chiefly on the subject of developing vehicles as quickly and efficiently as possible.

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The number one lesson for European manufacturers, he said, is "speed, speed, speed": "They are extremely focused on accelerating. I would say 80% fast is sometimes better than 100% too late."

He added that certain fundamental differences between the European and Chinese markets that mean not every practice is transferrable. For example, Chinese car makers can more easily launch cars to market and continue developing them, as buyers are younger on average and more receptive to post-purchase updates, "but I am not a big fan of doing beta testing". 

"We did it with the C3 and it's definitely not something we want to do again," he said, referring to significant problems that delayed the launch of the supermini and dogged it thereafter, prompting a costly recall and quality improvement programme which is still under way.

"But definitely there are a couple of elements that you can't take from China," Chardon continued, "and this is what we are currently working on, in reducing the time-to-market of our models.

"Of course, we may not always work on Saturday and Sunday, but that does not mean that we cannot be more effective in developing and testing."

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Felix Page

Felix Page
Title: Deputy editor

Felix is Autocar's deputy editor, responsible for leading the brand's agenda-shaping coverage across all facets of the global automotive industry - both in print and online.

He has interviewed the most powerful and widely respected people in motoring, covered the reveals and launches of today's most important cars, and broken some of the biggest automotive stories of the last few years. 

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