Currently reading: New Volkswagen CEO Schafer to make brand "loved" again

Brand boss Thomas Schafer is also targeting more halo cars and closer relationships with Seat, Skoda and Cupra

New Volkswagen Passenger Cars CEO Thomas Schafer wants to “make VW a loved brand again”, while also fixing the software issues that have plagued the launch of the firm’s ID range of electric cars and forging closer relationships with sibling brands Seat, Skoda and Cupra

Schafer, speaking to Autocar at the launch of the new Volkswagen ID Buzz to Car of the Year jurors, outlined the three main goals he has set the brand since he took up the CEO position on 1 July, just three months after joining VW as COO from his previous position as Skoda CEO. 

The first goal is the desire to make the brand loved again. On this topic, Schafer said: “VW is a phenomenal global brand and it deserves to go back to where it used to be. It needs investment in this in products and in substance, and we’re on the way.

“We need to emotionalise the brand, through the way we talk to the media and also in our advertising." 

He added: “We also need ‘lighthouse’ projects”, in reference to the upcoming Trinity electric saloon that will bring level four autonomous technology to VW for the first time.

1 Vw id 3 2021 road test review hero front

Schafer’s second priority is to bring VW closer to Seat, Cupra, Skoda and Volkswagen Commercial Vehicles in his other role of head of group brand volume. In this position, he will look to streamline the development of common parts and functions, to reduce costs and shorten development times across the board.

“This doesn’t mean the cars will be more similar,” said Schafer. “It’s the opposite, in fact. We have spent too much time working by ourselves. We will make lean machine rooms with brands coming together. We have huge potential.”

His third priority is to “oversee the double transformation” occurring in the industry, which is “not just from ICE to EV but then from EV to autonomous”. 

On this, Schafer admitted VW is “on a steep learning curve with the likes of over-the-air software. It’s been a challenge, but we have made good strides with new voice control and travel assist. We’re hopefully on the right track and can strengthen further.”

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Discussing the software issues – problems that were ultimately understood to have recently cost then VW Group CEO Herbert Diess his job – Schafer said VW now “have listened to customers, and will listen more carefully”.

He added: “VW needs to be a leading brand in its segment, not just an also-there. We have to be a leader.”

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These software improvements will be seen in the ID Buzz and the upcoming Volkswagen ID 3 facelift, new Volkswagen Tiguan and new Volkswagen Passat, with further developments to come on the Volkswagen Aero B and next-generation Volkswagen T-Cross in the future.

“We are working on more simplicity, not just with larger screens but with easier user experience and menus. And then top quality. There is no excuse [for this]. It remains our DNA, and where we need to be and to play.”

Schafer admitted VW had “not done enough” for the user experience of its cars and the software and infotainment systems, but this will change. “In VW, we have changed some topics but it is not where it should be. It is not what the tech guys can do: it is what they should do. This is the number one priority for the brand going forward.”

Despite the software problems, Schafer said the current 3.2 operating system in VW’s EVs is now “super-stable software” and marked a step change in this area. “It feels better now and where it should have been,” he added.

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Current development goes up to a 3.4 version, but the firm has no plans to rip it up and start again because it wouldn’t make sense to do so, as it would require each car to be re-homologated.

However, “in this rush to get stabilised and customer friendly, the latter part of this has been on the back burner, and [we] need to get this [improving customer friendliness] into shape now”, said Schafer.

Work is also ongoing to make larger batteries for EVs models, but the greater focus was instead on improving charging speeds.

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Mark Tisshaw

mark-tisshaw-autocar
Title: Editor

Mark is a journalist with more than a decade of top-level experience in the automotive industry. He first joined Autocar in 2009, having previously worked in local newspapers. He has held several roles at Autocar, including news editor, deputy editor, digital editor and his current position of editor, one he has held since 2017.

From this position he oversees all of Autocar’s content across the print magazine, autocar.co.uk website, social media, video, and podcast channels, as well as our recent launch, Autocar Business. Mark regularly interviews the very top global executives in the automotive industry, telling their stories and holding them to account, meeting them at shows and events around the world.

Mark is a Car of the Year juror, a prestigious annual award that Autocar is one of the main sponsors of. He has made media appearances on the likes of the BBC, and contributed to titles including What Car?Move Electric and Pistonheads, and has written a column for The Sun.

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rdsreference 22 August 2022

How many new cars have the Volkswagen group launched in the last two years? No point in mentioning Rehashed  ID3s wearing Cupra clothing. The answer is very few. They have no idea what they are doing. Communication is poor because they don't have the answers. In the case of Škoda they won't have a new smaller ev for at least another 2 year's. Enough time for the Chinese variants to arrive and do  untold damage. Cupra I can't see the future. It's a German DS. Niche cars. I'd be very very worried. They have a moumental amount of work to do over the next 12 months and they need to get their software right. The new EV Models from Volkswagen will need to be their best ever products if they are in the short-term at least going to keep the Koreans at bay. But then, they are still the Volkswagen group and what doesn't kill you will make you stronger. 

 

Italstyle 18 August 2022

So he's moving VW towards VE Commercial vehicles, and at the same time "emitionalise" them.

good luck with that one!

rmcondo 18 August 2022

Well, from his emotionalised lighthouse, he certainly seems to be good at spewing out meaningless cliches and metaphors which have no meaning.

XLR8 18 August 2022
rmcondo wrote:

Well, from his emotionalised lighthouse, he certainly seems to be good at spewing out meaningless cliches and metaphors which have no meaning.

Agreed - textbook Volkswagen Group - what a load of old b*ll*cks